Room Hire FAQ

Are there any extra costs?

We will ask for a £150 damage deposit for any event that requires equipment such as bands, DJs, bouncy castles or similar. This is taken at booking and returned after your event.

Can you help us advertise our event?

Yes! We will promote your event via our social media feeds, in our events calendar and in and outside the centre to ensure it is highlighted. We are also featured in a number of local magazines which helps us to publicise the events and groups that take place at the Umbrella Centre.

We are also happy to display vinyl banners on the day of your event should you wish to provide us with one.

What if I need to cancel?

One-off events will not be charged if they cancel more than 28 days before their event.  50% cancellation fee applies until 7 days before the event, 100% thereafter.

Long term hirers are asked to give us one months notice of cancellation.

How do I book?

We are happy to provisionally book a space for you if you need to check details before confirming.

Confirmation of booking is made upon receipt of a completed hire agreement and damage deposit if payable.

Full hire fees are to be paid no later than one month before your booking.

If you would like to check availability please look at our online calendar or contact the office or call 01227 274880

Can I serve alcohol at my event?

The centre is a licenced premises meaning that you are able to serve alcohol to adults. It is your responsibility to ensure there is no underage drinking.

If you wish to sell alcohol you will either need to engage a local bar to provide this – we can recommend both The Whitstable Labour Club and The Black Dog to set up a paid for bar, or if you wish to do it yourself you will need to obtain a Temporary Event License no less than 10 working days before your event.

Can you help me set up?

Our caretaker is available by prior arrangement to help with set up and take down. This additional service is charged at £15 per hour.

Refuse is required to be removed by the hirer otherwise a £40 refuse removal fee will be charged.

Where can we park?

By prior arrangement you can park on the forecourt outside St Mary's Hall to unload your vehicle, it will then need to be moved to an appropriate parking space.

Parking is available in the car park directly behind the centre. It is a pay and display car park with free use between 9pm-10am.

Anything Else?

If you can’t find what you’re looking for here, please get in touch and use the enquiry form on our contact page here.